PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy explains how Torn Sports Ltd ("we" or the "Site") collects, uses, and shares your Personal Information when you visit or make a purchase from our website.

COLLECTION OF PERSONAL INFORMATION

When you visit our Site, we gather certain details about your device, your interaction with the Site, and data necessary to process your purchases. If you contact us for support, we may collect additional information. "Personal Information" refers to any data that can uniquely identify an individual. Below is a detailed list of the types of Personal Information we collect and the reasons for its collection.

Device Information

  • Examples: Web browser version, IP address, time zone, cookie information, viewed products or pages, search terms, and interaction with the Site.
  • Purpose: To load the Site correctly and perform analytics to improve our Site.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor Shopify.

Order Information

  • Examples: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose: To fulfill our contract, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for potential fraud, and provide information or advertising as per your preferences.
  • Source: Collected from you.
  • Disclosure: Shared with our processor Shopify.

Customer Support Information

  • Examples: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose: To provide customer support.
  • Source: Collected from you.

USING PERSONAL INFORMATION

We use your Personal Information to offer our services, process payments, ship orders, and keep you informed about new products, services, and offers.

MINORS

Our Site is not designed for individuals under 16. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. For more details on Shopify's use of your Personal Information, visit Shopify’s Privacy Policy.
  • We may also share your information to comply with laws, respond to legal requests, or protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to offer targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand customer usage of our Site. For more on how Google uses your Personal Information, visit Google’s Privacy Policy and to opt-out, use Google Analytics opt-out.
  • We share information about your Site usage and purchases with our advertising partners, sometimes using cookies or similar technologies.

For more on targeted advertising, see the Network Advertising Initiative’s educational page. You can opt out of targeted advertising here:

  • Facebook
  • Google
  • Bing

You can also opt out through the Digital Advertising Alliance’s opt-out portal.

COOKIES

Cookies are small files downloaded to your device when you visit our Site. They enhance your browsing experience by remembering actions and preferences. Below are examples of cookies we use:

Necessary Cookies for Store Functionality

  • _ab: Used for admin access.
  • _secure_session_id: Used for navigation.
  • cart: Used for the shopping cart.
  • cart_sig: Used for checkout.
  • cart_ts: Used for checkout.
  • checkout_token: Used for checkout.
  • secret: Used for checkout.
  • secure_customer_sig: Used for customer login.
  • storefront_digest: Used for customer login.
  • _shopify_u: Helps update customer account information.

Reporting and Analytics Cookies

  • _tracking_consent: Tracking preferences.
  • _landing_page: Tracks landing pages.
  • _orig_referrer: Tracks landing pages.
  • _s: Shopify analytics.
  • _shopify_s: Shopify analytics.
  • _shopify_sa_p: Shopify analytics related to marketing & referrals.
  • _shopify_sa_t: Shopify analytics related to marketing & referrals.
  • _shopify_y: Shopify analytics.
  • _y: Shopify analytics.

The duration of cookies depends on whether they are persistent or session cookies. Persistent cookies last until they expire or are deleted, while session cookies last until you stop browsing. Most persistent cookies expire between 30 minutes to two years from their download date.

You can manage cookies through your browser settings. Blocking cookies may affect your experience and some site features might not be available. More info on managing cookies is available at All About Cookies.

DO NOT TRACK

We do not change our data collection and usage practices when we detect a "Do Not Track" signal from your browser due to lack of consistent industry understanding of how to respond to such signals.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

FEES

We are not responsible for any import or custom fees associated with your order. Please check your country's regulations for additional costs. Refusal to pay duties and taxes may result in charges being deducted from any refunds.

RETENTION

We retain your Personal Information for our records unless and until you request its deletion. For more on your right to erasure, see the ‘Your Rights’ section below.

AUTOMATED DECISION-MAKING

EEA residents have the right to object to processing based solely on automated decision-making, including profiling, when it has a legal effect or significantly affects you. We do not engage in fully automated decision-making that significantly affects you. Shopify uses limited automated decision-making to prevent fraud without significant effects on you. Examples include:

  • Temporary denylist of IP addresses associated with repeated failed transactions, persisting for a few hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses, persisting for a few days.

SELLING PERSONAL INFORMATION

Our Site may sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

GDPR

EEA residents have the right to access, port, correct, update, or erase their Personal Information. To exercise these rights, contact us using the details below. Personal Information will be initially processed in Ireland and then transferred outside Europe, including to Canada and the United States. For more on GDPR compliance, see Shopify’s GDPR Whitepaper.

CCPA

California residents have the right to access their Personal Information, port it to a new service, and request corrections, updates, or erasure. To exercise these rights, contact us using the details below. To designate an authorised agent to submit these requests on your behalf, please contact us at the address below.

CONTACT

For more information on our privacy practices, questions, or complaints, please contact us by email at info@tornsports.com or by mail at:

Torn Sports Ltd, 10 Duke Street, Liverpool, Merseyside, England, L1 5AS

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. Contact your local authority or reach us at Contact Us.